Troubleshooting

Message	What to do
Verify your email before signing in.	Open Verify your Crimple email, or choose Resend verification email.
That email or password is not valid.	Check the email and password.
Too many attempts. Wait a minute, then sign in again.	Wait a minute. The limit is counted for your connection and for the email.
Sign-in links are turned off. Sign in with your password.	This deployment has email verification turned off. Use the password.
This invite has expired.	Ask an admin to send a new invite. An invite lasts 7 days.
This invite was sent to a different email.	Sign in with the address on the invite.
You already belong to a workspace.	One account has one workspace membership. An admin has to remove you from the other one first.
Invite not sent.	Nothing was stored. Send the invite again when mail can be sent.
New workspaces are turned off.	An admin turned off Allow new workspace sign-ups. Accept an invite instead.

Contracts

Message	What to do
There are no contract types yet.	An admin adds one on Contract types.
Choose the contract file.	Create contract stays unavailable until a file is chosen.
This file is over 20 MB, so we can’t fill in details from it.	The file can still be saved if it is within the upload limit. Fill the fields in yourself.
Couldn’t read details from this document.	Fill the fields in yourself. The contract is not saved until you choose Create contract.
An admin must enter the AI API key again in Settings.	An admin opens AI autofill, enters the key, and chooses Save.
Set a future expiry date, or tick No fixed end date, before setting this contract to Live.	Edit the expiry, then set the status.
You can view this contract. Ask an owner for edit access to change it.	You have View. An owner or an admin can grant Edit.
Contract not available	The link does not open a contract you can see. Ask an owner or an admin.

Grid, files, and reports

Message	What to do
No contracts match these filters.	Choose Clear filters, or remove one pill.
This view has more than 10,000 contracts. Add a filter and try again.	Narrow the view, then export again.
That file is larger than 50 MB.	The default upload limit is 50 MB. Upload a smaller file.
Text not searchable	The file is stored. Search will not match its text. Download and preview still work.
Reports couldn’t be loaded.	Choose Try again.
The stage couldn’t be changed.	The card returns to its column. Refresh and try the move again.

Settings

Message	What to do
You don’t have access to this page.	That section is for an admin, except API tokens.
The last admin can’t be removed.	Make someone else an admin first.
Reassign 2 contracts and 1 open task first.	The counts are that person’s contracts and tasks that are not Done. Choose Reassign first.
You can’t remove yourself.	Ask another admin.
Use an https URL.	Webhooks need `https` on port 443, with no user name or password.
That address cannot be used.	The webhook address is private or reserved.
Company sign-in could not be completed.	The company sign-in was refused. Password and email sign-in stay available. A code with nobody bound to it does not create an account.
Company sign-in could not be enabled.	The test, the sealed secret, discovery, or a fresh verified domain was not in place. The provider stays a draft.
Company sign-in is on. It is not required.	Enable company sign-in succeeded. Password and email sign-in stay available.
Save a client secret before testing sign-in.	Test sign-in stays unavailable until Save secret succeeds.
Sign in again to change company sign-in.	The session is older than 24 hours. Sign in again.
Too many sign-in checks. Wait an hour before another check.	Domain add, verify, and Check issuer share 20 checks an hour.
Enter the API key again.	Test connection could not open the stored key. Enter it and choose Save.